Do you do wedding gowns? Do you do them well? Do you promote that service properly? How can you up your game when it comes to this profitable

Throughout April we have talked about environmental issues. We can't leave the topic before we hit on one that everybody can do: recycle your customer data. It's one

He's standing at your front counter. “We are with Environment Canada and we are here to inspect your plant,” he says. Words to make your heart skip a beat or

Will there be a future where your dry cleaning doesn’t come back in plastic? At some cleaners this is already the default option, but for many others, going

Every April the call goes out for everyone to be greener with respect to the environment. It might be tempting to put together a splashy marketing campaign to

All month we’ve been talking about training. It seems fitting to wrap up our focus by highlighting professional training you can access right in your plant. Let’s look

I don’t normally write more than one column in a month, but I want to give my final thoughts on the state of training in our industry before

In early March I had the privilege of visiting The Dry Cleaning & Laundry Institute (DLI) to take part in their ‘Introduction to Dry Cleaning’ course. Read on

You got into a business together with high hopes and endless dreams. You worked together for years and made a go of it. And then... things changed. How

One of the problems with some family businesses is that they are run as a family and not as a business. There are no written policies. Procedures change