If you haven’t met Josh Nye, you may have heard his name or ‘Josh from SMRT.’ I met Josh at the recent Clean Show in Atlanta and was

The truism about having all your eggs in one basket is a sobering one. If something goes wrong with that "nest" then all is lost. Diversifying your list

The most eye-catching word in sales is that simple little word FREE. Everybody likes something that costs them nothing, and you can use it to build sales and

When it comes to marketing services to your customers, there are fashion fads that come and go, and there are 'evergreen' opportunities that come around yearly (or more

They're at it again! There's been an upswing in the number of articles appearing in the mainstream media in recent days talking about the apparent link between TCE

I was asked to do a seminar on Equipment Maintenance at the Alberta Textile Care Association convention in Calgary, May 13, 2023. When I questioned further, there wasn’t

Do you do wedding gowns? Do you do them well? Do you promote that service properly? How can you up your game when it comes to this profitable

Throughout April we have talked about environmental issues. We can't leave the topic before we hit on one that everybody can do: recycle your customer data. It's one

He's standing at your front counter. “We are with Environment Canada and we are here to inspect your plant,” he says. Words to make your heart skip a beat or

Will there be a future where your dry cleaning doesn’t come back in plastic? At some cleaners this is already the default option, but for many others, going