Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”

Your revenue is up with all locations busier than ever. On paper, everything looks great. Life has never been better. But when you look at the profit line,

I've talked about disasters like flood or fire in past months (read that here), but there are other situations you need to be prepared to face. A little

You have dreaded this day, and you did what you could to prevent it, but it has come, nonetheless. An environmental incident has occurred (or just been discovered). So,

The time to take action in times of a disaster like fire or flood is BEFORE the disaster ever comes.

Unfortunately, trouble can show up when you least expect it. A break-in, an employee accident, a data breach or (heaven forbid) a fire can bring your business to

Ascend Consulting Group is run by managing director Diana Vollmer. The Group seeks to aid business owners and their management teams to increase profits, company value and customer

We have a lot of strikes against us when it comes to recruiting employees. Kids don’t say they want to grow up to be dry cleaners. Even dry

The garment care industry has changed dramatically. While no one could predict a worldwide pandemic, proactive and future-thinking businesses were arguably the best prepared. It’s impossible to

If you're a successful business person, it may wander to the idea of growing your business and taking it in a specific direction. We asked Kermit Engh, a