Most business owners never experience their company the way their customers do. You walk through the employee entrance. You skip the onboarding emails. You’ve seen your own logo

A lot of business owners assume their business is fine if it is operating at a profit and has no major problems on the horizon. One of the

Facebook groups, industry people, and gurus keep repeating this advice: you can make up bad pricing with lots of volume. It's destroying businesses. Here's why.

Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Some people are afraid of automation. “We have always done it this way”. Are you still using a Foot Stomper or a Belly Washer? The fact is, you

Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

It would be impossible for me to convey all the information and experiences from the Laundry CEO Forum, held in Dallas, TX on October 5-7, 2025. There was

I ask you, when was the last time you proudly showed off your plant, not just to a sales representative, but to your customers, social media followers, or

Too many leaders still think client retention belongs to the frontline. That if you hire ‘the right people’ or give a single training, the service will take care