A customer can visit your drycleaning business for years without truly being loyal. Francis Flair explains the difference between repeat business and real loyalty—and why giving customers something
Your best employees may all care deeply about customer service—and still deliver it very differently. Francis Flair explains why consistency starts with clearly defining and demonstrating what “great
While technology continues to transform garment care, the businesses with the greatest longevity invest just as heavily in people. Christopher White profiles industry educator Liz Davies and explains
The best technology investment starts long before you spend a dollar. Here's what we learned from a month of exploring Big Tech for Small Spaces—and how to put
Most business owners think customer complaints are the problem. In fact, a complaint can be a good thing. It means the customer still cares enough to say something.
Running an efficient laundry operation means creating a streamlined system that maximizes productivity, minimizes costs, and delivers consistent quality. Whether you manage a small commercial laundromat or oversee
Visiting a vast industrial laundry, a large, new dry cleaning plant, or an up-to-date sparkling laundromat can be very inspiring! Everything gleams, everything works. And then you
In today’s industry, being bigger isn’t always better. Miele’s Little Giants are compact laundry machines that use smart technology to get more done in less space. By focusing
These days, everything is getting more connected. Machines talk to software. Routes connect to apps. Customers receive texts, emails and payment links. That can be a good thing,
Have you ever worked with a company where the service was good, but the experience still felt cold? That is the difference between service and customer experience. And
