It used to be that a phone message was written on a pink slip of paper. It was left on your desk, and you probably called them back

These days, everything is getting more connected. Machines talk to software. Routes connect to apps. Customers receive texts, emails and payment links. That can be a good thing,

Historically, customer interactions in this industry were fairly simple. Customers dropped off garments, picked them up later, and maybe talked to someone on the phone if an issue

In modern industrial laundries, connectivity increasingly ties every part of the operation together. Equipment systems can communicate with operators, maintenance staff, management software and, in some cases, directly with the

This month, we’re looking at connectivity—how it has already reshaped our industry, and how it will continue to do so. A quiet but powerful shift is underway toward

The one thing that continues to stand out when I visit stores across Canada is how often I see the same thing. Many of them look alike—older equipment,

Have you ever worked with a company where the service was good, but the experience still felt cold? That is the difference between service and customer experience. And

Do you want to hand over your company to your child or children one day? What should you be doing now to be sure the future of both

I was driving to the store the other day with boxes of equipment in the back of my car. Normally, I'd get there, unpack everything, and spend a

The 2026 DL ExpoWest, held March 27–29 in Dallas, TX, was an event full of activity. The show floor included 75 booths, with some running equipment—notably pressing and