Your machine is down. The mechanic won’t be there for two days. The bags of dirty laundry are now waist deep. Who ya going to call? “Technical Support!”

I recently had a call with a client on the distribution side of my business—a new investor looking to get into the industry. We covered the usual ground:

If you had told me a few years ago that I would regularly be invited onto national television to talk about ‘laundry,’ I would have been skeptical. Like

Most operators get excited when a new customer walks through the door. New ticket. New name in the system. New chance for business. But here’s the real question:

In this series, I have explained guidelines for successful websites that meet the criteria for selection and recommendation by AI and search engines today. But what does such

In the first installment of this series, I talked about how website searches and rankings have changed drastically in the last few years as AI has become more

Websites—and the people who access them—have changed a great deal in recent years. Have you and your website kept up?

I’m happy to be writing my first column for Fabricare Canada magazine. To kick off the new year, I want to reflect on how the industry has evolved

Artificial intelligence (AI) and robotics are advancing faster than most of us can comfortably keep up with, and while it’s tempting to think these changes are still years

Today’s machines have computer screens, QR codes, buttons and lights, access panels for maintenance, and conveyor belts to move the load from Point A to Point B. Every