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If you are searching for a job in the fabricare industry in Canada or the US, send the following information to samantha@fabricarecanada.com for posting:

  • Your name
  • Your location (city and province/state)
  • Type of job you are seeking
  • Your qualifications
  • Any link to further information about you
  • Your email address and phone number for employers to respond to you

We will keep your name, link(s) and contact information private UNLESS YOU TELL US OTHERWISE. All that will be seen on this page is the rest of the information. When an employer is interested, they will contact us and we will pass on the full information.

If you are searching for an employee in the fabricare industry in Canada or the US, send the following information to samantha@fabricarecanada.com for posting:

  • Company name
  • Contact name
  • Your location (city and province/state)
  • Type of job you are seeking to fill
  • Required qualifications
  • Any link to further information about the job
  • Your email address and phone number for employees to respond to you

We will keep your company name, contact name, link(s) and contact information private UNLESS YOU TELL US OTHERWISE. All that will be seen on this page is the rest of the information. When an employee is interested, they will contact us and we will pass on the full information.

CURRENT JOB SEEKERS:

Employers: For information on a specific job seeker, please email samantha@fabricarecanada.com and include the code number at the beginning of the listing.

NONE AT THIS TIME.

CURRENT JOB OPENINGS:

Position: Customer Service Manager

Our Company

Kannegiesser Canada inc. has a true passion for making our customer’s operations better and providing innovative solutions to the challenges of modern commercial laundry automation.

We are the global leader in the design and manufacture of integrated commercial laundry solutions. We offer the complete integrated solution including soil sort, monorail systems, washing, extracting, drying, flatwork feeding, finishing, and folding, full dry folding, garment systems and sortation systems, and data information and productivity monitoring software systems.

We are located in the Lower Laurentians.

This position is an exciting opportunity for the right individual in a fun yet professional team driven work environment.

Job Description

Role

The Customer Service Manager contributes to achieving the company’s operational and strategic objectives. He/she is responsible for the after-sales support team. He/she plans and coordinates repair, installation and maintenance work to be carried out on customer sites by technical staff under his supervision. Through effective management, he/she ensures the smooth running of his/her department, the quality of services offered and the success of the company.

The incumbent will work in a context of harmonization, standardization, and integration of the global Kannegiesser group and in a context of consolidation of Kannegiesser’s activities in Canada.

Responsibilities

  • Lead and manage technical department staff, setting clear, motivating objectives aligned with the KANNEGIESSER GROUP mission, vision and values.
  • Organize daily operations:
    • Contact customers to offer our services and maintain strong business relationships.
    • Plan service visits with assistants and technical staff.
    • Coordinate work to be carried out with internal staff, teams from the KANNEGIESSER GROUP and external parties.
  • Manage the department’s human, material and financial resources
    • Evaluate the performance of service department personnel
    • Monitor tool and equipment inventories
    • Ensure department profitability and control expenses
    • Develop, maintain and implement a continuous training program for technicians
    • Monitor and ensure the correct application of safety instructions.
  • Participate in various meetings to represent the department internally and with our worldwide colleagues, report results and ensure good communication with all involved departments.
  • Should be able to perform service visits and be part of installation at customers site to supervise, repair, install or do the maintenance of Kannegiesser laundry equipment.

Qualifications and skills

  • Performance management
  • Ability to monitor and prioritize multiple deadlines and projects simultaneously
  • Results driven
  • Client focus
  • Teambuilding
  • Maîtrise du français et de l’anglais

Requirements

  • Experience servicing/installing automated systems
  • Ability to travel within North America and Europe
  • Valid Class 5 driver’s license

Assets

  • Diploma in management
  • Diploma by a technical or engineering college or university or relevant experience
  • Experience in the Laundy industry
  • Proficiency with Office suite
  • Ability to communicate in German

Benefits

  • Remuneration according to qualifications
  • Full-time job
  • RRSP
  • Group insurance with Health, Long term disability and Life coverage

To apply, please send your CV to info@kannegiesser-canada.com.