Even though he put Anne Marie Joseph forward for this series, Rob was torn in his choice. "Who is the best? That is a difficult question, because we’re

I may have exactly the same assortment of things that you have at your plant. But there is a major difference: You have a team that takes those

This month, I’m sharing a few practical and easy-to-implement ideas for recognizing your team members. These don’t require big budgets or gestures. Often, it’s the small, consistent efforts

In any business, it’s easy to focus on the customers walking through the doors. After all, they pay the bills. But here’s something smart operators in the dry

When Lisa Loscerbo, owner of Best Care Dry Cleaners in Winnipeg, MB, read the call to salute her best employees, she had no hesitation. "I immediately thought, I could

Moderator Danielle Bauer, CLA Executive Vice President, hosted a panel discussion on April 30, 2025 entitled Store Manager Insights. The webinar brought together two experienced managers to talk

As a business owner, you want your team to care about customer service. You want them to be friendly, helpful, and quick to fix problems. But let's be

We have moved from a manufacturing economy to a service economy – and now, we’re on the verge of something bigger: a hospitality economy. And here’s the reality:

Francis Flair is the President and CEO of Flair Consulting Group, a firm that helps visionary leaders and their teams avoid workplace drama and elevate customer satisfaction. You

Every small-business owner dreams of charging premium prices for their products and services. But here’s the catch: customers must experience your competitive advantage to justify those prices. You’ve