Your revenue is up with all locations busier than ever. On paper, everything looks great. Life has never been better. But when you look at the profit line,

It’s a perfect time to give your business’s online presence a refresh. Think of it like a back-to-school SEO and website tune-up. This month, we’re diving into how

Moderator Danielle Bauer, CLA Executive Vice President, hosted a panel discussion on April 30, 2025 entitled Store Manager Insights. The webinar brought together two experienced managers to talk

I've talked about disasters like flood or fire in past months (read that here), but there are other situations you need to be prepared to face. A little

Creating a great customer experience doesn't happen overnight. It takes time, effort, and a plan. But while you're building the big stuff—like loyalty programs or better equipment—there are

This article gives great detail about insurance coverage a business owner should have. You might want to get out your policy and compare it to the information here.

We have moved from a manufacturing economy to a service economy – and now, we’re on the verge of something bigger: a hospitality economy. And here’s the reality:

Francis Flair is the President and CEO of Flair Consulting Group, a firm that helps visionary leaders and their teams avoid workplace drama and elevate customer satisfaction. You

Every small-business owner dreams of charging premium prices for their products and services. But here’s the catch: customers must experience your competitive advantage to justify those prices. You’ve

According to recent research, over 85% of businesses that fail are not part of an industry association or trade group, which shows how involvement in such an association