Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Some people are afraid of automation. “We have always done it this way”. Are you still using a Foot Stomper or a Belly Washer? The fact is, you

Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

It would be impossible for me to convey all the information and experiences from the Laundry CEO Forum, held in Dallas, TX on October 5-7, 2025. There was

I ask you, when was the last time you proudly showed off your plant, not just to a sales representative, but to your customers, social media followers, or

Too many leaders still think client retention belongs to the frontline. That if you hire ‘the right people’ or give a single training, the service will take care

A unique conference called the Laundry CEO Forum is being held at the Thompson Hotel in Dallas, TX October 5-7 that focuses on the needs and interests of

Your revenue is up with all locations busier than ever. On paper, everything looks great. Life has never been better. But when you look at the profit line,

It’s a perfect time to give your business’s online presence a refresh. Think of it like a back-to-school SEO and website tune-up. This month, we’re diving into how