Moderator Danielle Bauer, CLA Executive Vice President, hosted a panel discussion on April 30, 2025 entitled Store Manager Insights. The webinar brought together two experienced managers to talk
I've talked about disasters like flood or fire in past months (read that here), but there are other situations you need to be prepared to face. A little
Creating a great customer experience doesn't happen overnight. It takes time, effort, and a plan. But while you're building the big stuff—like loyalty programs or better equipment—there are
This article gives great detail about insurance coverage a business owner should have. You might want to get out your policy and compare it to the information here.
We have moved from a manufacturing economy to a service economy – and now, we’re on the verge of something bigger: a hospitality economy. And here’s the reality:
Francis Flair is the President and CEO of Flair Consulting Group, a firm that helps visionary leaders and their teams avoid workplace drama and elevate customer satisfaction. You
Every small-business owner dreams of charging premium prices for their products and services. But here’s the catch: customers must experience your competitive advantage to justify those prices. You’ve
According to recent research, over 85% of businesses that fail are not part of an industry association or trade group, which shows how involvement in such an association
Ascend Consulting Group is run by managing director Diana Vollmer. The Group seeks to aid business owners and their management teams to increase profits, company value and customer
