The selection of Marcia Todd as our Canadian Industry Person of the Year for 2025 was greeted with great enthusiasm by the people who were let in on

We're giving you a taste of different chapters in Over the Counter, the recently updated and republished book by Marcia Todd. Each chapter covers an area that a

In Part 1 of this article I talked about why evaluating your own success is inextricably tied to knowing how your competitors are doing, and gave you tools

In the demanding world of commercial laundry, the hum of a washing machine or the whoosh of a dryer isn't just background noise—it's the sound of revenue, service

Evaluating your own company’s strengths doesn’t begin and end at your property line. To fully grasp how you are succeeding, you need to know how your competitors are

A lot of business owners assume their business is fine if it is operating at a profit and has no major problems on the horizon. One of the

Facebook groups, industry people, and gurus keep repeating this advice: you can make up bad pricing with lots of volume. It's destroying businesses. Here's why.

Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

This is the second year we have held a competition to find examples of the greatest plants across Canada. The winner for 2025: Crouse's Cleaners of Grande Prairie,