Series: Your Allied Trades Team

Braun is a proudly family-owned American company with roots tracing back to the 1900s. Today, the company has grown to be a global leader in manufacturing laundry equipment.

Ray Burke
Vice President of Sales
Website: www.gabraun.com
Phone: 1-800-432-7286

What else does Braun offer beyond equipment sales?

At Braun, our commitment to customers goes far beyond providing equipment. Our experienced Project Management Team supports facilities undergoing plant retooling, renovations, or new-site equipment design layouts. We follow a structured process that includes developing the project scope, providing technical drawings and equipment information, building a detailed schedule, coordinating installation and logistics, rigging equipment, managing startup and training, conducting final checks, and completing a formal project close-out.

In addition, we offer robust customer support programs. Our Parts Department provides support via phone and our parts website www.braunlaundryparts.com, including after-hours, weekend, and holiday coverage. The Service Support Help Desk also offers extended support during and outside of business hours.

We conduct both general and custom service schools. General training is held at our manufacturing facility, while custom sessions are delivered at the customer’s site. These programs cover both washing and finishing equipment, with in-depth instruction on basic maintenance, troubleshooting, programming, system operations, and theory.

Our services also include scheduled maintenance through site wellness programs, flexible financing options, and access to a remanufactured pre-owned equipment program. We proudly support a diverse range of industries including healthcare, hospitality, industrial, institutional, food and beverage, and cruise ship operations.

All Braun equipment is made in the USA, and we operate under an ISO 9001:2015 certified quality management system—ensuring consistent quality and performance.

Give some examples of situations where you were able to help a plant because of your staff’s expertise.

Our team’s expertise has made a tangible difference at customer sites. For example:

At the Hyatt Regency Seattle—the largest hotel in the Pacific Northwest—Braun was engaged from the earliest planning phases, well before construction began. Our team collaborated with the owners, architects, and engineers to design a below-grade laundry facility capable of supporting the Hyatt’s 1,260 guest rooms, as well as linen processing for three additional properties—bringing the total capacity to over 2,000 rooms. Using Building Information Modeling (BIM), Braun forecasted utility layouts, optimized spatial efficiency, and resolved construction conflicts before they arose. The result is a compact, high-efficiency laundry operation that delivers top-tier performance, industry-leading ergonomics, and exceptional pounds-per-operator-hour efficiency.

Similarly, at the Gaylord Rockies Resort and Convention Center in Colorado, Braun was selected not just for our equipment, but for our ability to deliver a turnkey solution. From early design collaboration and cost engineering through final installation, we managed every aspect—rigging massive tunnel washers into place before walls were built, synchronizing with third-party contractors, and staying on site through training and turnover. Our involvement ensured the laundry was ready to support 1.1 million pre-booked room nights with zero margin for error.

Most recently, at Indoor Billboard in Portland, Oregon, Braun played a critical role in helping the facility rebuild after a devastating fire. Our Project Management Team stepped in early, guiding the customer through the equipment selection process, facility layout redesign, and installation. Working under tight timelines and challenging circumstances, we provided a tailored laundry solution that allowed the customer to resume operations quickly and efficiently. The collaboration showcased Braun’s hands-on support during times of crisis—getting our customer back in business with minimal downtime.

These are just a few of the many facilities where our knowledge, coordination, and customer-first approach have driven successful outcomes.

Why don’t plant owners think to call Braun when issues arise?

In many cases, it’s simply a matter of awareness. Some plant owners are not fully familiar with the full scope of services we offer—from project management to ongoing technical support and training.

What do you wish more customers knew about your services?

We encourage all customers to explore our website, www.gabraun.com, which outlines the comprehensive services we offer alongside detailed product information. It also includes schedules for upcoming service schools and resources that can help maximize equipment performance and plant efficiency.

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