Francis Flair is the President and CEO of Flair Consulting Group, a firm that helps visionary leaders and their teams avoid workplace drama and elevate customer satisfaction. You
Every small-business owner dreams of charging premium prices for their products and services. But here’s the catch: customers must experience your competitive advantage to justify those prices. You’ve
As we move into 2025, the customer experience (CX) landscape continues to transform, driven by the convergence of technology and human-centred strategies. The shift from transactional to transformational
