We had our annual Seminars for Success last weekend at our office. The theme this year was Threading the Needle: Business Planning in Changing Times. We had a

I ask you, when was the last time you proudly showed off your plant, not just to a sales representative, but to your customers, social media followers, or

Another installment in our Best Canadian Plant 2025 Competition, this time from Busy Bee Gold Dry Cleaners in Vancouver.

Too many leaders still think client retention belongs to the frontline. That if you hire ‘the right people’ or give a single training, the service will take care

Some companies specialize in a particular segment of the market, while others cast their net wider. Crouse’s Cleaners in Grande Prairie, AB is one of the latter. They

A unique conference called the Laundry CEO Forum is being held at the Thompson Hotel in Dallas, TX October 5-7 that focuses on the needs and interests of

We have had very few entries in our competition this year, and I think it's because people think their plant has be to beautiful to qualify. But different

Wow. This was a fantastic Show! Kudos to the organizers, Messe Frankfurt. Here are some of the fascinating things I saw as I wandered the floor and poked

I thought yesterday was busy, but today was even moreso. I attended a seminar, conducted interviews and stopped by an enormous number of booths. Here’s the recap.

Following another fine breakfast buffet meal, I was ready to tackle the thousands of steps necessary to get back to the Show. Again, I began with a seminar.