A lot of business owners assume their business is fine if it is operating at a profit and has no major problems on the horizon. One of the

Facebook groups, industry people, and gurus keep repeating this advice: you can make up bad pricing with lots of volume. It's destroying businesses. Here's why.

Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Some people are afraid of automation. “We have always done it this way”. Are you still using a Foot Stomper or a Belly Washer? The fact is, you

The way we search and shop is changing. This year, roughly 50% of Canadians used artificial intelligence (AI) tools for online purchases and product searches. In other words,

Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

This is the second year we have held a competition to find examples of the greatest plants across Canada. The winner for 2025: Crouse's Cleaners of Grande Prairie,

It would be impossible for me to convey all the information and experiences from the Laundry CEO Forum, held in Dallas, TX on October 5-7, 2025. There was

The CLA held one of its Free Laundry Day events in Dallas, TX on Sunday, October 5, 2025 in conjunction with the Laundry CEO Forum conference. Read