While technology continues to transform garment care, the businesses with the greatest longevity invest just as heavily in people. Christopher White profiles industry educator Liz Davies and explains

I just had a fascinating interview with Shannon Fraser of Henderson Associates, which helps companies secure Canadian government funding for innovation and operational improvements. Though this won't apply

Most business owners think customer complaints are the problem. In fact, a complaint can be a good thing. It means the customer still cares enough to say something.

At Gibson's, we're very interested in the most cutting-edge marketing ideas to move us forward. We recently started working with an up-and-comer in the dry-cleaning digital marketing space

When you hear the term "Connectivity" with respect to customers, do you immediately think of your POS system and its apps? Or do you picture digital marketing? Or

It used to be that a phone message was written on a pink slip of paper. It was left on your desk, and you probably called them back

These days, everything is getting more connected. Machines talk to software. Routes connect to apps. Customers receive texts, emails and payment links. That can be a good thing,

Historically, customer interactions in this industry were fairly simple. Customers dropped off garments, picked them up later, and maybe talked to someone on the phone if an issue

In modern industrial laundries, connectivity increasingly ties every part of the operation together. Equipment systems can communicate with operators, maintenance staff, management software and, in some cases, directly with the

This month, we’re looking at connectivity—how it has already reshaped our industry, and how it will continue to do so. A quiet but powerful shift is underway toward