Facebook groups, industry people, and gurus keep repeating this advice: you can make up bad pricing with lots of volume. It's destroying businesses. Here's why.
The way we search and shop is changing. This year, roughly 50% of Canadians used artificial intelligence (AI) tools for online purchases and product searches. In other words,
Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”
We had our annual Seminars for Success last weekend at our office. The theme this year was Threading the Needle: Business Planning in Changing Times. We had a
I ask you, when was the last time you proudly showed off your plant, not just to a sales representative, but to your customers, social media followers, or
Too many leaders still think client retention belongs to the frontline. That if you hire ‘the right people’ or give a single training, the service will take care
Wow. This was a fantastic Show! Kudos to the organizers, Messe Frankfurt. Here are some of the fascinating things I saw as I wandered the floor and poked
Your revenue is up with all locations busier than ever. On paper, everything looks great. Life has never been better. But when you look at the profit line,
It’s a perfect time to give your business’s online presence a refresh. Think of it like a back-to-school SEO and website tune-up. This month, we’re diving into how
