One of the highlights of our trip to TexCare was visiting the Kreussler Chemical factory in Wiesbaden, Germany.

According to recent research, over 85% of businesses that fail are not part of an industry association or trade group, which shows how involvement in such an association

As we move into 2025, the customer experience (CX) landscape continues to transform, driven by the convergence of technology and human-centred strategies. The shift from transactional to transformational

In a time of peak talent competition, companies are discovering a surprising yet powerful tool: the act of giving back. What might seem like a simple concept is

Fall months are a time traditionally associated with gratitude. For this month, I’m focusing on how your business’s involvement in the community can strengthen local ties and serve

We just got back from TexCare. We spent five days in Germany, met lots of old friends, made some new ones and had a glimpse of where our

What a great Show! Kudos to all who were involved in organizing the October 5-6, 2024 event in Las Vegas. There were big crowds. People were upbeat and

Virtually everyone has a still on their dry cleaning machine, and everyone know how to use it. Right? Well, maybe not, so let’s look into the still and

Last month my dad (Rob McConnell) and I embarked on a short trip to Indiana to visit Classic Cleaners. Based in Indianapolis, Classic Cleaners has 18 locations and

That heat caused a major problem for one of our customers recently. It destroyed his air compressor and left him shut down for a few hours. We got