In the demanding world of commercial laundry, the hum of a washing machine or the whoosh of a dryer isn't just background noise—it's the sound of revenue, service
Most business owners never experience their company the way their customers do. You walk through the employee entrance. You skip the onboarding emails. You’ve seen your own logo
Facebook groups, industry people, and gurus keep repeating this advice: you can make up bad pricing with lots of volume. It's destroying businesses. Here's why.
The way we search and shop is changing. This year, roughly 50% of Canadians used artificial intelligence (AI) tools for online purchases and product searches. In other words,
Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”
We had our annual Seminars for Success last weekend at our office. The theme this year was Threading the Needle: Business Planning in Changing Times. We had a
I ask you, when was the last time you proudly showed off your plant, not just to a sales representative, but to your customers, social media followers, or
Too many leaders still think client retention belongs to the frontline. That if you hire ‘the right people’ or give a single training, the service will take care
