Training for today’s dry cleaning and laundry counter professional
If you are looking for a comprehensive training guide for your front counter personnel, Over the Counter is for you.
Your front counter people are the bridge between your customers and the rest of the plant, and pay a pivotal role in the success of your business. However, little training exists to enable today’s counter person to flourish.
Industry expert Marcia Miller Todd wrote a series of magazine columns many years ago, designed to give guidance and wisdom to a generation of counter professionals. They were gathered into a book and distributed widely.
Now, the book has been updated and revised by Jan Caon Barlow and Becca Anderson, so the same sensible and sage advice is available to guide a fresh generation.
Chapters include:
- Greeting Customers
- Remembering Names
- Inspecting Garments
- Grooming
- Following Through
- Handling Tough Questions
- Selling Services
- Dealing with Phones, Texts and Emails
- Handling Complaints, and much more
Discussion questions follow each chapter, and a quiz is included at the back of the book to test reader comprehension. A Certificate of Achievement is also included, to inspire confidence.
How to Order
The book is available on Amazon in both paperback and ebook formats.
- Paperback book
- Ebook
Certificate of Achievement
More certificates area available by downloading the PDF file and printing it out. This is helpful for those who order the ebook, or who use the book for more than one trainee.
Readers who complete the training and are awarded the Certificate of Achievement are encouraged to submit a photo of themselves and their certificate to becca@fabricarecanada.com, and we will post the photo and salute them in social media.
