2026 is around the corner, and as the saying goes, those who fail to plan, plan to fail. A new year always brings fresh momentum, but it can

As the year comes to an end, a familiar cycle begins. Business owners reflect. Goals are reset. And suddenly, that one software platform that didn’t work last year

I want a goat for Christmas. Yes, four legs, fur and smell. I got a goat for my dad one Christmas so I think I’d like one this year.

It’s a puzzle you have to solve every December: How can you reward and celebrate your employees at the holidays without breaking the bank? A pay bonus is

The selection of Marcia Todd as our Canadian Industry Person of the Year for 2025 was greeted with great enthusiasm by the people who were let in on

We're giving you a taste of different chapters in Over the Counter, the recently updated and republished book by Marcia Todd. Each chapter covers an area that a

In Part 1 of this article I talked about why evaluating your own success is inextricably tied to knowing how your competitors are doing, and gave you tools

In the demanding world of commercial laundry, the hum of a washing machine or the whoosh of a dryer isn't just background noise—it's the sound of revenue, service

Since I am an authority on equipment, let me give you a couple of guarantees. First of all, I guarantee that you will have a machine breakdown this

Most business owners never experience their company the way their customers do. You walk through the employee entrance. You skip the onboarding emails. You’ve seen your own logo