Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Some people are afraid of automation. “We have always done it this way”. Are you still using a Foot Stomper or a Belly Washer? The fact is, you

The way we search and shop is changing. This year, roughly 50% of Canadians used artificial intelligence (AI) tools for online purchases and product searches. In other words,

Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

This is the second year we have held a competition to find examples of the greatest plants across Canada. The winner for 2025: Crouse's Cleaners of Grande Prairie,

It would be impossible for me to convey all the information and experiences from the Laundry CEO Forum, held in Dallas, TX on October 5-7, 2025. There was

The CLA held one of its Free Laundry Day events in Dallas, TX on Sunday, October 5, 2025 in conjunction with the Laundry CEO Forum conference. Read

Page the Cleaner of Edmonton, AB was founded in 1935. They are justifiably proud that they are celebrating 90 years in the business this year. General Manager Rupinder

I wanted to see how the average cleaner—the one-shop, family-owned, working day to day cleaner—was faring. That’s the bulk of the Canadian industry, so if it describes you,