Training doesn't have to mean sending employees away for weeks at a time. From hands-on classes and certifications to webinars, podcasts, supplier instruction and peer groups, today's fabricare

Your best employees may all care deeply about customer service—and still deliver it very differently. Francis Flair explains why consistency starts with clearly defining and demonstrating what “great

What happens to a business when decades of experience walk out the door? Kevin Marois looks at the value of mature employees, the importance of mentoring and why

While technology continues to transform garment care, the businesses with the greatest longevity invest just as heavily in people. Christopher White profiles industry educator Liz Davies and explains

Francis Flair is the President and CEO of Flair Consulting Group, a firm that helps visionary leaders and their teams avoid workplace drama and elevate customer satisfaction. You