I want a goat for Christmas. Yes, four legs, fur and smell. I got a goat for my dad one Christmas so I think I’d like one this year.

It’s a puzzle you have to solve every December: How can you reward and celebrate your employees at the holidays without breaking the bank? A pay bonus is

In Part 1 of this article I talked about why evaluating your own success is inextricably tied to knowing how your competitors are doing, and gave you tools

Since I am an authority on equipment, let me give you a couple of guarantees. First of all, I guarantee that you will have a machine breakdown this

Most business owners never experience their company the way their customers do. You walk through the employee entrance. You skip the onboarding emails. You’ve seen your own logo

A lot of business owners assume their business is fine if it is operating at a profit and has no major problems on the horizon. One of the

Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

Some people are afraid of automation. “We have always done it this way”. Are you still using a Foot Stomper or a Belly Washer? The fact is, you

Marcia Todd's book, Over the Counter, is a training guide for counter personnel in dry cleaning plants. There is no other such resource out there that you can

This is the second year we have held a competition to find examples of the greatest plants across Canada. The winner for 2025: Crouse's Cleaners of Grande Prairie,