As we close out our month-long series of salutes to great employees, we heard from one boss who couldn't choose just one person to commend.

Even though he put Anne Marie Joseph forward for this series, Rob was torn in his choice. "Who is the best? That is a difficult question, because we’re

I may have exactly the same assortment of things that you have at your plant. But there is a major difference: You have a team that takes those

This month, I’m sharing a few practical and easy-to-implement ideas for recognizing your team members. These don’t require big budgets or gestures. Often, it’s the small, consistent efforts

In any business, it’s easy to focus on the customers walking through the doors. After all, they pay the bills. But here’s something smart operators in the dry

When Lisa Loscerbo, owner of Best Care Dry Cleaners in Winnipeg, MB, read the call to salute her best employees, she had no hesitation. "I immediately thought, I could

To the average person, doing laundry is something to dread. For Jeff Moak of Super Clean Laundromat, it's a reason to get out of bed with a smile

Moderator Danielle Bauer, CLA Executive Vice President, hosted a panel discussion on April 30, 2025 entitled Store Manager Insights. The webinar brought together two experienced managers to talk

While most people may associate laundromats with plastic chairs and flickering fluorescent lights, many have gotten a serious ‘glow-up’, becoming community hubs, coffee shops, co-working spaces and more.

Creating a great customer experience doesn't happen overnight. It takes time, effort, and a plan. But while you're building the big stuff—like loyalty programs or better equipment—there are