You work hard to win new customers. But how hard are you working to keep them? Francis Flair looks at three simple ways to build stronger customer relationships

Customers don't usually leave after one bad experience—they slowly drift away over time. Francis Flair explains the subtle warning signs every fabricare business should watch before loyal customers

Not long ago, I sat across from the CEO of a company that was scaling its operations bigger. He told me, “Retention? That’s our customer service department’s responsibility.”