While technology continues to transform garment care, the businesses with the greatest longevity invest just as heavily in people. Christopher White profiles industry educator Liz Davies and explains

Do you want to hand over your company to your child or children one day? What should you be doing now to be sure the future of both

Many business leaders think trust is built through marketing—through a better slogan, a sharper website, or a polished ad. Those things can help. But they are not what

Most operators get excited when a new customer walks through the door. New ticket. New name in the system. New chance for business. But here’s the real question:

It’s a puzzle you have to solve every December: How can you reward and celebrate your employees at the holidays without breaking the bank? A pay bonus is

Do you get tired of people telling you to “just ask AI” if you have a problem? You might not trust AI, or (let’s admit it) you are

As we close out our month-long series of salutes to great employees, we heard from one boss who couldn't choose just one person to commend.

Even though he put Anne Marie Joseph forward for this series, Rob was torn in his choice. "Who is the best? That is a difficult question, because we’re

I may have exactly the same assortment of things that you have at your plant. But there is a major difference: You have a team that takes those

This month, I’m sharing a few practical and easy-to-implement ideas for recognizing your team members. These don’t require big budgets or gestures. Often, it’s the small, consistent efforts